Preparing Your Landlord Clients for MTD: 6 Top Communication Tips for Practices
To prepare landlord clients for Making Tax Digital (MTD) for Income Tax, accountants must prioritize clear communication above all else. The shift to digital record-keeping can be overwhelming for many landlords, and some remain uncertain about what MTD means for them in practical terms.
1. Start the Conversation Early
The best support you can offer landlord clients is to begin discussing MTD well before the deadline. Early awareness reduces anxiety and prevents last-minute panic. Send a straightforward, informative message explaining the upcoming changes, timing, and the implications for them.
2. Offer Ongoing Support
Make it clear you will assist your clients throughout the transition—from establishing eligibility to selecting and using the appropriate digital software.
“Emphasise that you’ll be supporting them through each stage of the transition: from understanding eligibility to adopting the right software.”
3. Reassure with Proactivity
Being proactive shows your clients that you understand the process and are ready to lead them through the adjustments with confidence.
4. Use Ready-Made Resources
FreeAgent and similar providers offer MTD email templates to help you initiate clear and helpful conversations with landlord clients.
5. Address Resistance Transparently
Not all clients will welcome MTD for Income Tax enthusiastically, but informed clients are better equipped to adapt.
6. Build Client Confidence
Effective communication helps landlords feel prepared and supported ahead of the MTD deadline, reducing stress and confusion.
“By now, it will come as no surprise to hear your clients won’t all greet MTD for Income Tax with open arms! They do, however, all need to know about it.”
Clear, proactive communication is essential for helping landlords successfully navigate the MTD transition.
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