5 Process Improvement Steps for HR Automation Success
Don't automate broken processes - follow these process improvement steps first to lay a strong groundwork for automation success.
An HR professional shared a story of an automation project that spiralled into chaos after skipping process improvement and simply introducing automation into the existing environment.
The result was a confusing tangle of duplicative workflows, inconsistent practices and new forms of waste that didn’t exist before.
This is not an isolated case, as the history of automation in HR is marked with similar stories.
Mature HR teams understand that automating a broken process will only accelerate existing problems or create new ones.
- Standardizing and optimizing HR processes is key to successful automation.
HR leaders prioritize standardizing and optimizing HR processes to support automation, as shown in Figure 1.
Author's summary: Improve processes before automating for success.