Australia Accuses Microsoft of Misleading Consumers
Australia's ACCC has sued Microsoft for allegedly misleading 2.7 million users over AI-driven Microsoft 365 price hikes.
The Australian Competition and Consumer Commission (ACCC) filed a lawsuit against Microsoft, accusing the company of misleading customers into paying higher prices for Microsoft 365 subscriptions after bundling them with Copilot, its new artificial intelligence tool.
- Annual cost of the Personal plan rose by 45%, from A$109 to A$159.
- Family plan increased by 29%, from A$139 to A$179.
Regulators say Microsoft failed to clearly disclose that a cheaper "classic" version without Copilot was still available.
Microsoft promoted these upgraded plans, but did not clearly inform users about the cheaper alternative, according to Reuters.
Author's summary: Australia's ACCC sues Microsoft over misleading price hikes.