Emotionally Intelligent Communication at Work
According to Elizabeth Ling, Principal Mediator at OW Resolve, many people spend more time with colleagues than with their families, which affects daily experience, collaboration, and sense of belonging.
Good-quality relationships at work are crucial for trust, wellbeing, productivity, and retention, yet they are often overlooked in fast-paced environments.
Behind every KPI is a person, and behind every person is a need for connection, meaning, and to feel valued.
Elizabeth Ling emphasizes that relationships at work are not just a "nice to have" but part of the actual infrastructure.
Author's summary: Emotionally intelligent communication is key to successful work relationships.